Refund Policy

1. Try it before paying

The free plan produces a complete package — every mode, every export format, no watermark, no crippled output. It exists precisely so nobody has to buy Proffer Studio to find out whether it works for them.

2. The 14-day refund

If you subscribe to Pro and it isn't what you needed, email hello@profferstudio.com within 14 days of the charge and we will refund it in full. You do not need to justify the request, and we will not ask you to sit through a retention call — we do not do sales calls at all.

This applies to your first payment. It also applies to a renewal you did not intend, which is dealt with separately below.

3. Statutory rights (UK and EU)

Consumers in the UK and EU normally have a 14-day right to withdraw from a distance contract. For digital services delivered immediately, that right is lost once delivery begins with your express consent — which, for Proffer Studio, means generating your first package on the paid plan.

We do not rely on that. Our 14-day refund above is offered regardless of how much you have generated. Where your statutory rights are stronger than this policy, your statutory rights win.

4. Renewals

Pro renews monthly. We email a reminder before each renewal, so a charge should never be a surprise.

If one is: tell us within 14 days of the renewal and we refund it in full, provided you have not generated a package on that new period. If you have generated only a small part of your allowance, we will refund pro rata. This is a judgment we make in your favour rather than a formula we hide behind.

5. Canceling

Cancel from the Account page or through your payment provider's customer portal. Canceling stops the next charge; it is not itself a refund request. You keep Pro until the end of the period you have already paid for, and your work stays in your account afterwards on the free plan.

6. What is not refundable

• Charges from your own AI provider. If you connect your own API key, that provider bills you directly and we never touch the money. We cannot refund what we did not receive — ask them.
• Periods already used, beyond the terms above. Canceling in the last week of a month does not refund that month.
• Accounts terminated for breach of the acceptable-use section of the Terms.

7. When something goes wrong on our side

If the Service is unavailable long enough to matter, or a fault of ours consumes your quota, we credit the packages back and, where an extended outage cost you a period you had paid for, refund it. You do not have to ask for the quota back — we would rather return it and be wrong than keep it and be right.

8. How refunds are paid

Our merchant of record, Polar, is the seller of record and processes refunds. Money returns to your original payment method, typically within 5–10 business days depending on your bank. Any tax or VAT charged is refunded with it.

9. Asking

One email to hello@profferstudio.com with the address on your account. We aim to reply within two business days and to process approved refunds the same day we agree them.